Get Quotes from Top TV Repair Services in Jacksonville, FL

Questions to Ask Before Hiring a TV Repairman in Jacksonville

When looking to fix a broken TV, it is essential to hire a professional to avoid costly repairs and unnecessary expenses. A skilled and efficient TV repair technician will help you expertly troubleshoot your TV and save you money on replacement. You can rest assured that the technician will use genuine parts for the repairs.

Many experienced and qualified TV repair technicians in Jacksonville can provide their services expertly. You can find a suitable one by asking the following questions:

Do You Repair All Types of TVs?

When it comes to fixing a faulty television, the technician you hire must have the necessary knowledge about its various components, especially the following essential ones:

  • Screen Type: A television can have either a flat or curved screen. With curved screens, you can enjoy a better view of the TV from anywhere in the room, unlike flat ones, which typically require you to sit in front of them.
  • Display Technology: standard TV display technologies include:
    • Direct View/Cathode-Ray Tube (CRT): The first commercially available type of TV. CRT televisions are typically bulkier and consume a lot of energy. Compared to other types of televisions, they are cheaper, have better refresh rates, and can be used with various devices.
    • Plasma: These televisions offer better contrast and sharper images than CRTs but tend to deteriorate over the years. Even though these are relatively inexpensive, plasma televisions are considered to be out of date.
    • Digital Light Processing (DLP): Although DLP televisions are generally lighter and more durable than their plasma counterparts, many manufacturers have stopped using this type of display tech in their newer models.
    • Liquid Crystal Display (LCD): LCD televisions are energy-efficient and slim, but they still have poor viewing angles and slower response times compared to plasma and CRT models.
    • Light Emitting Diode (LED): Although LED televisions deliver better and brighter images than LCDs, they are also more expensive. The latest generation of LED televisions, such as QLED, OLED, and AMOLED, deliver even better visuals than their standard counterparts.
  • Extra Features: These televisions have various features, such as voice activation, Internet connectivity, and Ultra-High Definition.

Before you hire a TV repair technician, make sure that they are familiar with the brand and model of your device. Also, get a written contract for the required services before the work begins.

Do You Deal with All the Brands of TV?

There are several brands of TVs that are readily available in Jacksonville, including:

Brand Highlights Drawbacks Calling Card
Samsung Impressive TV quality
4K & 8K options
Smart TV options
Pricey QLED and QD-OLED
Sony Great sound and picture quality
HDR and Smart TV options are readily available
Eco-friendly
Pricey Cognitive Processor XR Chip and Mini-LED
LG Sleek designs
Affordable models
Smart TV options
No HDR 10+ support OLED
Hisense Great value at low prices
Sizes of up to 100" available
Processing issues Variety
TCL Roku and Google compatible
Up to 8K
Affordable options
Processing and picture quality may not be up to par with pricier models Value
Vizio Affordable
4K resolutions
OS may lag and be buggy Quantum

Even though most TV repair technicians in Jacksonville are skilled at handling various brands, checking their specializations is essential to ensure they can provide you with the best possible service. As such, before you hire a technician, ensure they know your TV's make, model, screen type, display technology, and other features and specs of your television.

Can You Advise if I Repair or Replace My TV?

Modern TV models typically last around 30,000 to 100,000 hours or 10 to 15 years. While it's usually cheaper to fix a broken TV than replace it, there are times when a new one is the better option. These include when:

  • The panel is the issue
  • The TV is physically damaged
  • The TV is older than ten years
  • There is a hardware problem with the TV
  • The TV has been fixed for that particular problem at least twice.

One of the most critical factors you should consider when dealing with a TV-related issue is having a professional help determine if the device can be fixed or replaced. This will allow you to protect yourself from getting tricked into paying for services that are not necessary. You can also avoid falling into the trap of fraudulent TV repair technicians who are just interested in collecting diagnostic and service fees by doing the following:

  • Troubleshooting: Check the manufacturer's website and the TV's user manual for more information about the problem and how you can resolve it
  • Research costs: There are numerous TV repairs in Jacksonville companies that provide free estimates. You should compare at least three estimates before choosing. Also, you can compare fixing estimates with the prices of getting a new one.
  • Miscellaneous factors: If you're planning on moving into a new home, getting a new TV might be a good idea instead of fixing the faulty one.

Are All Your Repair Experts Certified?

Before hiring a TV repairer in Jacksonville, ensure they have the necessary credentials and training to provide adequate services. Many skilled and experienced technicians in the area go through formal training programs. Some of the organizations and regional trade schools that provide these types of training include the following:

  • The International Society of Certified Electronic Technicians
  • The Electronics Technicians Association International
  • Florida State College at Jacksonville

Ensure that the person you are considering hiring has the necessary training and credentials to provide adequate services. Also, make sure they can reach out to the manufacturer of your television brand and get technical support when necessary.

Do You Offer Same-Day Repair Services?

Since most Americans spend up to seven hours a day watching TV, knowing how quickly their device will be fixed can help alleviate some of the discomforts that this type of problem can cause. Some of the common issues that residents of Jacksonville have experienced with their televisions include the following:

  • Grayed-out screen
  • No sound or picture
  • Dark and dull pictures
  • Snowy picture quality
  • TV shuts down on its own
  • Displays distorted images
  • Displays lines on the screen
  • Audio or video is out of sync
  • Images do not fit the screen
  • Images are out of proportion
  • Colors are blanching or leaking
  • No longer responds to remote
  • The channel refuses to change
  • Loses internet connection

Even though many of the issues you may experience with your television can be fixed quickly, it is still essential to confirm with your local TV repair technician. Before you agree to have your device repaired, make sure that you confirm if the TV repair technician will fix the TV at home or take it to their shop for service. Usually, certain repairs on television require several days to complete, like:

  • TV panel replacements
  • Broken screen replacements
  • Dead motherboard replacements
  • Fried circuit board replacements

If the TV repair technician you are considering does not provide a clear timeline or estimate for their work, it could be a red flag.

Do You Hold the Relevant License for TV Repair Technicians?

TV repair technicians do not need to have state or local licenses to operate in the city of Jacksonville. However, before they can operate their business in Jacksonville, there are certain requirements they have to meet, including:

  • Obtaining a Local Business Tax Receipt from the Duval County Tax Collector,
  • Obtaining a Certificate of Use from the Jacksonville Planning and Development Department
  • Registering their business names with the Florida Department of State.

To learn more about how to register and operate a TV repair business legally in Jacksonville, you can contact the city's Economic Development Department at:

117 West Duval Street
Suite 275
Jacksonville, FL 32202
Phone: (904) 255-5444

Besides fixing and troubleshooting defective televisions, many repair technicians in Jacksonville can also provide other services related to electronic equipment, such as:

TV mounting and installation:
$100 - $275
TV setup:
$50 - $120 per hour
Smart device setup:
$150 - $1,300
Remote repair:
$10 - $50
Phone repair:
$50 - $650
Computer repair:
$100 - $1,000
VCR system repair:
$45 - $120
Home projector repair:
$120 - $350
Home theater and sound bar repair:
$100 - $320
Household appliance repair:
$50 - $450

Before you agree to work with a repair technician for any electronic device repair, ensure they have the necessary skills and experience to handle the job. Note that the estimated cost of electronic device repairs varies depending on the model, make, and type of appliance or device that needs to be fixed. As such, be sure to agree on the estimated cost of the work before the start of the project.

Do You Offer Genuine Spare Parts?

While having the necessary certification and experience to repair TV sets in Florida is essential, it is also important to ensure that the repairers will use genuine Original Equipment Manufacturer (OEM) TV parts. This is because, while they may be more expensive, they offer various benefits over generic ones like:

  • High quality and durability
  • Better compatibility with your TV

Using OEM components for repairs will not void your manufacturer warranty. The delivery period for OEM components can range from a few hours to several days, depending on the availability of the parts and the supplier's location. Note that your TV repairer may not always be able to find original equipment manufacturer (OEM) components, especially if the manufacturer has stopped production of specific models or make. If this happens, you will have to settle for generic parts.

Are Your Repair Services Covered by a Warranty?

A warranty assures that your TV repair was done expertly and that the parts were high-quality. The technician and the make and model of the TV in question usually determine the defects and damages covered under warranty. If a TV repair company hesitates or refuses to offer a warranty, you consider it a red flag. Although most TV warranties come with a one-year guarantee, they do not usually cover defects that are caused by:

  • Cosmetic damages
  • Normal wear and tear
  • Improper installation
  • Power line surges
  • Shipment-related damages
  • Vandalism or natural disasters
  • Misuse and improper maintenance

If your television is still under warranty, you should contact a TV repair service approved by the manufacturer to resolve any issues. Depending on the issue, your television may need to be returned to its manufacturer for repairs or a replacement. Some major electronics retailers, such as Best Buy, Micro Center, and Walmart, provide extended protection plans that cover certain damages that aren't covered by the manufacturer's warranty. These plans also have their terms and coverage areas.

Below are some of the pros and cons of purchasing an extended protection plan for your TV:

Pros of Extended Protection Plans Cons of Extended Protection Plans
Provides additional coverage for TVs Can be quite expensive
Can be used after the original manufacturer's warranty expires Cost is not usually justified for low-end TVs
Offers extra peace of mind Repairs covered usually cost less than the actual plan

You should request a written copy of the warranties that you are offered. Before you make any purchase, make sure that you thoroughly understand the terms and conditions to avoid voiding them.

How to File a Complaint Against a Bad TV Repair Service in the Jacksonville

The Florida Attorney General's Office typically handles complaints regarding problematic TV repair services.

There are always dishonest TV repair technicians looking to scam unsuspecting residents of Jacksonville by providing unprofessional services. Some of the schemes used by these fraudulent individuals include:

  • Lying about their credentials and qualifications
  • Insisting on being paid in full upfront and preferring cash payment
  • Using generic parts for the repair despite charging for OEM components
  • Intentionally damaging unaffected parts of the TV to charge more.
  • Discovering non-existent issues in the TV's components and then charging extra to fix them.
  • Claiming that the TV is in such poor condition that it needs to be replaced, the technician strips the entire unit for parts.

Following the precautionary steps listed below when looking for professional TV repair services in Jacksonville will prevent you from being a victim:

  • Check the online ratings and reviews of the TV repair service you prefer on various online platforms such as Google Review, Yelp, and the Better Business Bureau.
  • Ask for a free inspection and estimate from multiple technicians to enable you to compare.
  • Before you agree to work with a TV repair service,
  • Ensure you are given a written warranty and receipt for the parts purchased and used during the repair process.
  • Never pay for a TV repair upfront; avoid hiring a technician who suggests this.
  • Verify the certification of any technician working on your television.

If you have a complaint about a TV repair service or are a victim of unfair and deceptive trade practices, you can report the city's Office of Consumer Affairs online or by calling (904) 630-2489.

You can also file a complaint with the Consumer Protection Division of the Florida Attorney General's Office by completing and submitting a Citizen Services Contact Form online or by contacting the division's Jacksonville office at:

1300 Riverplace Boulevard
Suite 405
Jacksonville, FL 32207
Phone: (904) 348-2720